Shipping & Delivery Policy

1. CORPORATE INFORMATION AND OUR LOGISTICS OPERATIONS This Delivery and Shipping Policy applies to all orders placed through https://tilavethanem.com.

  • Legal Name: Complete International Projects Limited

  • VAT / CVR Number: DK10245125

  • Headquarters: Herstedøstervej 27-29 A, 2620 Albertslund, Denmark

  • Logistics and Shipping Center: To ensure your orders reach you as quickly as possible, our product shipments are dispatched from our local warehouses in Türkiye, not from our headquarters in Denmark. This eliminates customs wait times or international shipping delays.

2. SHIPPING REGIONS We currently only deliver within the borders of Türkiye. We do not offer international shipping.

3. ORDER PROCESSING AND DELIVERY TIMES The process of your order reaching you consists of two stages:

  • Order Preparation (Processing) Time: After your order is confirmed, the packaging and dispatch process takes 1 to 3 business days (Monday - Friday). Orders placed on weekends and public holidays are processed on the first following business day.

  • Shipping (Transit) Time: After your order is handed over to our contracted shipping company, it is delivered to your address within an average of 2 to 5 business days, depending on your province and district.

4. SHIPPING FEES AND CASH ON DELIVERY

  • Shipping Fee: The shipping fee for your order is clearly stated on the checkout page (before the purchase is completed). (If we have an active "Free Shipping" campaign, the shipping cost will be zeroed out on the payment page for eligible orders.)

  • Cash on Delivery Service: To offer a secure shopping experience, we provide a "Cash on Delivery (Cash or Credit Card)" option. The cash on delivery service fee (if applicable) is transparently reflected in your cart at the checkout step.

5. ORDER TRACKING Once your order is handed over to the shipping company, a notification message is sent to the email address or phone number registered in our system. You can track the real-time status of your package via the Cargo Tracking Number and tracking link provided in this message.

6. DAMAGED OR INCOMPLETE DELIVERIES

  • When receiving your shipment, you must check whether there is any damage to the package such as tearing, crushing, wetness, or signs of being opened.

  • If there is visible damage to the package, do not accept the delivery. Ask the courier to prepare a "Damage Assessment Report" and notify us immediately.

  • If you realize the product is defective or incomplete after receiving the package, you can contact us within 14 days under our Return and Exchange Policy.

7. UNDELIVERABLE SHIPMENTS AND ADDRESS ERRORS

  • If the shipping company cannot reach you at the specified address, they may route your package to your local shipping branch. Packages that are not picked up before the branch waiting period expires are returned to our warehouse.

  • In the event that the shipment cannot be delivered and is returned due to incomplete or incorrect address information provided by the customer, reshipping costs may be charged to the customer. Please verify your address and contact information when placing an order.

8. CONTACT For any questions regarding your delivery process, you can reach us through the channels below:

  • Phone: 0850 461 89 89

  • Email: destek@tilavethanem.com

  • Working Hours: Monday - Friday: 09:00 - 18:00